Shipping policy

Where we ship

We ship to the United States. If you're elsewhere and want one, email haydontmeade@icloud.com and we'll tell you honestly whether we can get it to you.

How long it takes

Orders are processed within 1-2 business days. Delivery takes about 12 days from the day you order on average.

This is our first production run, so that window is what we're committing to rather than a best case. If your order is going to arrive later than that, we'll email you before the date passes.

Delivery times are estimates. Once a parcel is with the carrier its progress is outside our control — weather, customs inspections and carrier backlogs all happen. Where a delay is the carrier's, our responsibility is to get you the product or your money back, not to compensate you for the delay itself.

What it costs

SHIPPING COST. The price you see at checkout is the price you pay.

Duties and taxes

The price at checkout includes duties, customs charges and import taxes. You won't be asked to pay anything on delivery.

Tracking

You'll get a tracking number by email as soon as your parcel is with the carrier. Tracking can take 24-72 hours to start updating, which is normal and doesn't mean anything has gone wrong.

Addresses

We ship to the address you enter at checkout, so please check it before you order. If you spot a mistake, email us straight away — we can usually correct it before the parcel leaves. If a parcel comes back to us as undeliverable because the address was wrong, we'll reship it once at no charge.

If a parcel goes missing or gets stuck

If your tracking hasn't moved in 10 days, email haydontmeade@icloud.com. We'll chase the carrier, and if the parcel is genuinely lost we'll send a replacement or refund you — your choice. You don't have to wait out a carrier investigation.

Claims for a lost or undelivered parcel need to reach us within 60 days of the order date.