Refund policy

The 90-day guarantee

You have 90 days from the date your order is delivered to decide whether Shakedown works for you and your dog. If it doesn't, we refund you in full — the price you paid for the product and the original shipping.

You don't need to give a reason.

How to start a refund

Email haydontmeade@icloud.com with your order number. We reply within one business day and process approved refunds the same day we approve them. The order number is the only thing we need.

Do you need to send it back?

Usually not. For most refunds we don't ask for the product back — you keep it.

If we do want to inspect a unit, we'll ask, and we'll email you a prepaid shipping label. Return shipping is never at your cost, and your refund isn't held up waiting for the parcel to arrive.

When you get your money

Refunds are issued to the original payment method within 5-10 business days of approval, depending on your bank. We email you when it's sent. If the card you used has since expired or been cancelled, say so in the same email and we'll arrange an alternative.

What the guarantee covers

The guarantee covers the product as sold and as installed following the instructions supplied. It does not cover a unit that has been deliberately damaged, modified or taken apart, used commercially in a grooming business, kennel or boarding facility, or damaged by installation that departs from those instructions.

We reserve the right to decline a claim where there is evidence of abuse, such as repeated claims on multiple orders from the same customer or address.

If it arrives damaged or wrong

Email haydontmeade@icloud.com within 30 days of delivery with your order number and a photo. We'll send a replacement or refund you in full, whichever you prefer. Nothing needs to come back.

Cancelling before it ships

If your order hasn't shipped, email us and we'll cancel it and refund you in full. Once it's with the carrier, the 90-day guarantee above applies.

Your legal rights

Nothing in this policy limits or replaces any rights you have under applicable consumer protection law, including any statutory warranty. Where those rights are broader than this policy, those rights apply.